cancel
Showing results for 
Search instead for 
Did you mean: 

Agent Inbox Resp. Group results

Former Member
0 Kudos

Hello Experts,

In the Agent Inbox, when applying the responsible group filter (my group / identified department), the results still return all results instead of filtered results.

Any assistance would be appreciated.

Thank you,

Tanya

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

try this note 1157552

R

former_member1063151
Active Participant
0 Kudos

Hi,

Try enhance the search event to filter the agent.

Cheers,

cady.