on 08-27-2020 5:22 PM
Hello Experts,
Can you pls let me know if there is any possibility to have best record functionality for Account? I know this is possible only for contacts. if possible can u pls give details?
BR
Sahi
Hi Sahi,
what do you mean with that?
If you have different facets/origin data for a Corporate Account (e.g. SAP_S4_BUPA and SAP_C4C_BUPA) and for example the address data of one Origin is different from the other one, the address from the Origin with the higher priority (which means the lower value in customizing) is considered for the Best Record.
Maybe that helps.
BR Tobias
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Thanks Tobias for the reply. What I'm asking can we do the Best Record configuration for Accounts. As per SAP Marketing Cloud help it only talks about contacts record contact.jpg Best Record whereas corporate account help does not talk about the configuration of Best Record accounts.jpg. Want to confirm if the same configuration for contacts can hold good for accounts as well.
Hi sahi.aliminvr,
I tested in the system and as you can see on the screenshot below, the logic works same as for the Contacts.
So it is not an extra setting you can configure for Accounts and you're right, in the guide they talk only about Contacts (I think because it is more important because you use them for your marketing activities and the contacts are the objects that interact with you), but as far I can see the priorities of the different origins are considered like they are for Contacts.
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