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account merge options in C4C

Former Member
0 Kudos

Hi All,

In our current scenario, we have only prospect creation in C4C and customer would be created and maintained in ECC and would be flown to C4C.

Using this prospect, the sales team can place a quote also and get it approved. Just before the details of this quote is being carried to ECC for sales order creation, there would be a code check for creation of customer for this prospect and due to integration setup, this customer (the newly created customer)  would also flow back to C4C. In this scenario, there would be two business partners for one single customer (one with a prospect role and one with a customer role). If there any account merging options where we can merge the customer flowing from ECC and prospect of C4C if it is for the same details.

Please provide some hints on this.

Thanks,

Venkat

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Venkat

Account Merge isn't available currently, however, it's on our roadmap.

By the way, why can't you tweak your integration to update BP "prospect" and turn the same record to BP "customer" vs. creating a new one?

thanks

Karan

Answers (0)