Where to monitor the outbound communication in C4C Service Cloud?

[DAcker]

Hi all,

where to monitor the outbound communication in C4C Service Cloud (tab: interactions)?

I cannot find the outbound emails (just inbound) in the web service monitoring (Administrator).

Thanks & Regards,

Deborah

[alvaro_guzman · Accepted solution]

Hi,

I found this old post. At this point (latest release), you can monitor the outbound emails in:

Administrator > Service and Social > Communication Channel > Outbound E-mail Monitoring.

Alvaro

[DAcker · Accepted solution]

Hi Alvaro, how long are the outbound emails visible in the monitoring? After which time are the not displayed anymore?