on 2023 Jan 27 6:00 PM
I want to get the Ticket "Changes" tab details from Odata.
Below are the Changes field details that i need to get from Odata.
"Change Date/Time" , "ChangedBy" ,"User ID" , "Attribute" , "Value Changed From", "Value Changed To " , "Modification Type" from Odata .
Please find below the screen shot of the Ticket Page (under Changes Tab)
Please share Odata query to get the same for a specific Ticket from Odata.
Attaching a sample ticket Change type screen
Request clarification before answering.
Hi Abhilash,
Thank you for reaching out to the SAP Community. I will clarify this behaviour for you.
Currently this is not possible. I see that there is an enhancement request for this: https://influence.sap.com/sap/ino/#/idea/257322/?section=sectionDetails
I would suggest the you vote on this as this will increase visibility to our product management team for possible future implementation.
I would also request you to review the below thread as it may also help:
https://answers.sap.com/questions/13177988/where-to-find-changes-made-to-tickets-in-odata-ser.html
hope this helps!
Kind Regards,
Ciaran
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