Web Service Message Monitoring how to check if error message got resend later

[WoodyCX]

Hi Experts,

in WSMM we can check if there was an error in sending object (eg. ticket) from on system to another (eg. C4C to CPI to FSM).

How can I check if this objects (eg. Ticket number 100200) got resend some time later?
Let's say, that at 9:00 there was an error for some reason, but at 9:15 system once again tries to send this ticket and is successful. How could I check if this happaned? (checking logs manually is not an option, because system creates dozens of them every minute)

Kind regards
Adam

[former_member145911]

Hi Adam,

If you want to check an individual ticket; you can check the 'Integration Logs' facet within the Ticket BO. You probably need to add this using adaptation once you have the Ticket BO open.

Regards,

Jameel

[WoodyCX]

HI jameel.qureshi

unfortunately, Integration Logs are empty in my client's system C4C.
Do you have any other solution for checking if object got resend?
Client uses SAP Cloud Integration, so maybe it could be checked there?

Regards
Adam

[SunkariPraveen]

Hi Adam,

Currently there is no automated option , the only manual option is to check error log in WSMM.

Regards

Praveen

[WoodyCX · Accepted solution]

Summarized answer:
Check "Integration Logs" at individual ticket.
If it is empty / not applicable, then the only way is to search it manually.

If you have other solution, please share, so I can add it to the best answer.

Best wishes!