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Virus scanner not active. Document processing is not allowed

krishnavasanth
Discoverer
0 Kudos
350

Hi All,

Customers are experiencing this error "Virus scanner not active. Document processing is not allowed" while uploading a document in C4C for replying back to a ticket.

Can anyone please provide me some insights on how to proceed further.

Best Regards,

Krishna Vasanth

Accepted Solutions (0)

Answers (2)

Answers (2)

AnkushPashine
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Krishna,

If I answered your query & if issue is resolved for you (which I expect as 'Yes' 🙂 ) ...do set this post as answered.

Best Regards,

Ankush

AnkushPashine
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Krishna,

I think this issue had been resolved yesterday itself by SAP team. If you still issue persist, please report an Incident / Case to SAP .

Hope this answered your post here !

Best Regards,

Ankush Pashine.

krishnavasanth
Discoverer
0 Kudos

Thank you Ankush for this information