Text Analysis for new interaction types

[SCHNEIDERT]

Hey guys,

is it still possible to use the Text Analysis functionality for custom interaction types?

I created a custom interaction type (Z_SUPPORT_REQUEST) and enable "Text Analysis" for it. It is assigned to interaction channel WEB and has communication medium WEB:

Then I created an interaction of that type including some text in the "InteractionContent" field to have a good rating for that interaction. But there's no rating done.

Did I forget anything to use the Text Analysis? Is it only possible for standard interaction types or only for special communication media or something like that?

BR Tobias

[andreasfranz]

Hi Tobias,

in general it should be possible for all inbound interaction types.

However the processing is working asynchronously, so it might take a moment.

If it is not working please open an incident.

best regards

Andreas

[SCHNEIDERT]

Hi Andreas,

okay thanks for your feedback. I opened an incident and will provide the solution here.

BR Tobias