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Task Duration Reporting for C4C Service

676

HI

We are struggling to report on planned duration and actual duration of tasks added to a ticket

On the report we can see the planned start and end dates, task detail, type and the completion rate - but the values for actual and planned duration are 0.00

any help or pointers most appreciated

Have tried running using a variety of the reports which contain Activities / Tasks

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0 Kudos

Good morning,

SAP provided this information:

Please see the attached KBA: 2705085 - Actual Duration of Appointments Not Shown in Reports

https://apps.support.sap.com/sap/support/knowledge/en/2705085

Hope it helps others,

Ana Gándara