Subscription Webhook Is triggering Unsubscribed event While registration

[Eldhos]

Hi Team,

I have newsletter subscription check box in Registration page. Even If I register User without selecting subscription check box, My Subscription webhook is getting triggered with ISSUBSCRIBE=false.

We are triggering Subscription and unsubscription confirmation email from hybris via Webhook, hence a user who didn't select newsletter check box is receiving unsubscription conformation email. We have two more pages we kept Subscription check box optional example, My profile Page. If we update only name and update the profile, We are getting the same Unsubscription event

Can any one help me to resolve this issue?

Thanks in advance

[former_member836771 · Accepted solution]

Hi Eldhos,

This is the expected behaviour. At any point in time of the flow if the user doesn't check the checkbox it is treated as an unsubscribe event, and the user's subscription status will be set to false.

From a user experience perspective we would recommend considering a change to the flow here to show the user a "communication preferences" screen after they complete registration.

Thank you.