Still cannot install Crystal Reports 2016

[BritinCan]

Hi, I put a question in a few weeks ago about not being able to install 2016 on a Windows 11 PC.  I've now replaced it with a Windows 10 PC but I am having the same trouble.  The help desk tried an install on their WIn10 PC with the same issue (Failed to update setup engine executables error) but have just got back to say they've spoken to the Anti Virus team and have managed to edit my settings so it should work.  In the meantime I've installed the Visual Studio extension and for now it's a reasonable fallback.  However I tried the install of the 2016 app again and I get The operation you are trying to perform is unsupported.  Please see KBA 2467541 for more details (which isn't there on the SAP website.  I'd be a bit miffed if my garage told me that they couldn't fix my car because Vauxhall won't tell them what the error code means.)  Looking at a few of the pages on the community site I wonder if it is because I've installed the VS developer edition and I would have to uninstall it to get CR2016 working.  But I want to be sure this is the reason I'm getting this error before I do this.  Does anyone know?

[DonWilliams · Accepted solution]

I can't find that KBA now so no idea what it was suggesting but from other post with the KBA it possibly could be due to missing Windows Framework version.

And to answer your question, you can have both CRD and CR for VS installed on the same PC.

Very strange that CRforVS will install but not CRD??????

FYI CR 2016 is end of life now... so if you have CR 2020 use it.

Try going here and getting CR 2016 SP 9:

https://origin.softwaredownloads.sap.com/public/site/index.html

File you are looking for is SAP Crystal Reports 2016 SP09 - ONE

It should work on either Windows 10 or 11.

It's definitely environmental now since you get the same error on both OS's and really suggests your AV/Firewall settings but... Or you don't have full Admin rights, ask one of the IT guys to install it using their log on info to see what they get, that will rule out a permission issue.

Go to Programs and features and copy the SAP... installs, hold ALT key and the hit Print Screen and you can then paste it into Paint and and copy just the SAP installs, it might be something else causing this.

And do the same for Windows Framework installs, this is mine, I have Windows 11, VS 2022 and CR 2020 installed: Note C++ 2013 is required.

When installing I believe there is a folder called \2 in here:

C:\Users\YourUserName\AppData\Local\Temp

While CR is installing it creates this temp folder to log in the install info, once the install is complete it copies it over and deletes the temp log.

See if the install log file exists and look in it to see if it catches the error.

[BritinCan · Accepted solution]

Thanks for your detailed reply. The framework was updated last night as part of the overnight updates and 2016 has now installed. I think the problem was that although this was a new laptop the image copied to it by tech support was probably old and this caused the error. But all is good, thanks for your detailed reply.