SAP Service Cloud - Version 2 - Utilities add on - How to create a Premise

[RitSilva]

Hello all,

I want to create a premise via SAP Service cloud - Utilities Add on. When i go to Premise i don´t have the option to create a new premise.

Can i create a premise via Service cloud?

Thanks,

Rita

[RitSilva]

Thank you. Do you know if we have a premise in the system is it possible to create cases associated to a premise?

[pedromfcosta78]

Hello,

Premises cannot be created in Service Cloud v2, they should be created in your backend and replicated to Service Cloud.

Regards

[pedromfcosta78]

Yes, It's possible to create cases linked to the premise.

Thanks

Pedro

[RitSilva]

To create a case linked to premise, we need to open the premise and than create the case right? If we open a case in the case object we can´t add a premise right?