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SAP Service Cloud - Version 2 - How to turn mandatory standard fields

RitSilva
Explorer
0 Kudos
266

Hello,

I would like to turn some standard fields mandatory as categories in cases,priority etc. and restrict fields edition based on rules. Is this possible in adaption mode? Or where i can do this rules? 

Thanks

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Syed_Muheeed
Explorer

Hi,

Please try 'Dynamic Properties'.

Navigate to Settings >> Extensibility Admistration >> Case Service >> Case >> Dynamic Properties.

 

Regards,

Syed Muheed Basha

Vasanth_25
Discoverer
0 Kudos

Hi Syed Muheed Basha,

Can I know where can I add a custom validation (other than isNull) and other functions to the custom fields ?

Where can i set the custom validations for standard fields?