on 2023 Oct 28 5:54 AM
Good day experts,
I have client running SAP Customer Checkout 2.0 FP17 PL01 integrated to SAP Business One version for HANA 10.00.180 FP 2111. We have also have SAP Customer Checkout Manager 2.0 FP17 PL01 installed and configured with all the POS installations connected to it. B1iF scenarios for SAP Customer Checkout are the latest version (V4.0.51).
The client users business partner special prices for all customers and as a result a complete discount synchronisation generates 279130 records. The issue we are experiencing is that the special prices are not pulling through consistently to CCO. Despite running multiple synchronisations we still get some of the prices displaying correctly and some not. There is no consistency (eg one special price will appear incorrectly on one POS and correctly on another). We have tested the special prices in SAP Business One and they appear as expected.
Any pointers as to where the issue is emanating from and how to resolve are welcomed.
Rgds,
Richard Maulana
Request clarification before answering.
Hi Arne,
We have escalated to SAP and we are yet to get resolution.
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Hi Richard,
unfortunately this is a known issue from which we also suffer. Sometimes it helps to "update" the item master datain B1 with a change, then the prices are synchronized correctly, but only once.
I can only advise you to open a support incident with SAP to apply more pressure to the CCO team to fix this.
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