SAP Customer Checkout Gross Amount and Discount Decimal Issues

[former_member12197]

Hi fellas,

So we have below condition.
1. In B1 system Price Mode is always Gross. Recently changed the company config to use price mode.
2. We always fetch sales order from B1 to SAP CCO. And some items with prices like 11500, 50000 land on CCO with extra 0.01 decimal places. Cuz their net price end with 0.55 decimal, like 10,454.55 etc.

And encountered an issue below. POS adjusts the item's total price with discount amount of 0.01.

1.Then with both discount decimal places set to 2 we encounter a "999 - DI Error: (-5002) There is a difference between the document total and its components." problem in SAP CCO Monitor. Once we get the receipt in the monitor, we can edit and erase the made-up 0.01 and release. But this and similar extra possible actions are not an acceptable option for us, cus it delays so much work afterwards.

2. Then also with both discount decimal places set to 6 we encounter a "an exception came up while posting ReceiptDTO to ERP (BusinessOne) com.sap.scco.util.exception.XState: javax.xml.ws.soap.SOAPFaultException: Server Error", causing the receipts to be not posted at all. If we can post the receipt with discount percent with 6 decimal places like shown in the pic, 0.000087 then it goes straight to the B1 system.

So... What should I do to post the receipts without getting it stuck in somewhere ?

Best Regards,

Baigalmaa.