SAP Cloud for Customer - Inbound Mail integration not working

[wolfgang_runge]

Dear community,

we are implementing automated ticket creation with SAP Service Cloud based on mails. We did all the customizing in C4C based on the available documentation and also a video on the SAP Help portal. In addition we were searching the community here as well and found that the MIME entry needs to be active. We did all this changes.

Nevertheless we are not getting any ticket. We also followed the advise to look into the web service monitor. But there is no entry. So we think that there is no mail coming in.

We currently are using our mail address for tests but will switch to an official service@.......... mail address. Could this be a problem?

Thank you all in advance!

Best regards,

Wolfgang

[former_member303175]

Hi Wolfgang,

Could you make sure your email channel configuration is as mentioned in

https://blogs.sap.com/2016/06/14/sap-hybris-cloud-for-service-email-channels/

Further, kindly make sure from your Email Server Provider that the email has been successfully sent to SAP. If so and still the ticket is not created at C4C, kindly create an incident to SAP, email could be tracked from backend.

Br,

Vani