SAP C4C: Work Center Service not available on Responsive UI

[chandansb]

Hello Experts,

I have encountered a situation where the user is not able to see work center for Service in Responsive UI. Please note that he is already having access to this work center and able to see it in HTML5 mode.

Does this mean that the Responsive UI and the extended mobile App do not support the work center Service?

Please shed some light on this.

Thanks in Advance

Regards,

Chandan

[chandansb]

Ankan Banerjee  Ginger Gatling  Pushkar Ranjan 

Can you please help me with the relevant information on this?

Thanks,

Chandan

[former_member192750]

It is supported and works fine in the 1511 release.

Is this happening only for a specific user or all users in the system?

Please raise a support ticket for resolution.

Regards,

Ankan

[chandansb]

Thanks for the reply Ankan.

This is happening for all users. Also note that they are able to see it in HTML5 mode.

I will open a new incident on this.

Regards,

Chandan