SAP C4C - create new marketing permissions using the data workbench/any other mass function

[janetlouw]

I have a requirement to create marketing permissions on a contact using the data workbench en masse. Every SAP note about this topic have existing marketing permissions (channels) which you can then add onto. My question is how do you create marketing permissions on a contact using the data workbench (or if not possible, any other a mass upload (odata whatever) when the contact has been created but has no marketing permissions against it as yet.

Any ideas welcome.

Thanks

[janetlouw]

Feedback on the issue. It is possible to create marketing permissions in C4C using odata and a POST call to create a ChannelPermissionCollection entry. You have to use the ObjectID of the Contact as ParentObjectID

[gbizzotto]

Hello Janet,

did you create a communication arrengement for marketing permission also for testing the API from the oData explorer?

[janetlouw]

Hi Julius

Thanks for responding.

We have contacts which our marketing team create by loading them directly onto C4C using the data workbench. At that point they have no channels or any marketing info against them. See below as an example. So we have the requirement to create the channels and set the options against them en masse. Even if it is a two step process, if there is any way to do that ? We used to have CRM on premise, and contacts and marketing permissions were created on CRM on premise, using a custom bulk upload transaction and then replicated to C4C. Now we have removed CRM on premise from the landscape and users only have C4C to load the contacts and their permissions.

Thanks

Janet

[janetlouw]

The marketing department collects contact data from another source and have contacts and their marketing permissions on a spreadsheet/database which they want to upload en masse to C4C. They can load the contacts but we have not found a way to create the marketing permissions - i.e. channels and then setting the options on the channels against them en masse.

[Juliuspereira]

Hi Janet,

I want to make sure I understand your question. So in the example below for a contact's marketing permissions, there are 3 channels Fax, E-mail, Telephone with Actions - Set to Opt-in, Set to Opt-out, Set to undefined.

Are you asking how to create a new channel for e.g. sms/text or are you asking if there is a way to set one of the actions listed above for an existing channel or something else.