on 2023 Aug 08 1:27 PM
Hi,
We want to have a single email campaign send at a time dependent on a contact's individual timezone. I'm aware other Marketing solutions have an option to do this (E.g. Send at 11am for individuals based on Country). I know there's potentially an option to customise the Best Sending Time score, but that would be definitive (i.e not easily adaptable if one individual wishes to send a campaign in the morning and another wishes to send it in the evening - we don't want a single sending time set). What solutions have been adapted by others to deal with this use case?
Thanks in advance.
Chris
Request clarification before answering.
Hello chris_watters,
Have you tried the Best Sending Time (STO) options?
I recommend use that, as there's no other way than segment consumers based on country and execute multiple campaign at specific time which would not be a feasible option.
I hope that helps.
Kunal
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Hi Kunal,
Thanks for your answer. Am I right in understanding Best Sending Time would not be editable. E.g Contacts Best Sending Time Score = 10am however our Marketing team wants the email to be send at 4pm relative to all contacts timezone - this isn't possible with Best Sending Time. Also the Contacts would require to have a score maintained, otherwise the email would send immediately. Is that your understanding?
Many thanks,
Chris
Thanks very much Kunal. Much appreciated.
Chris
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