S/4HANA service - requote a service quation with reference to maintenance order

[VojtechLicka]

Hi all,

I have some issue with new service s/4hana.

In new S/4HANA service with Advanced Execution we have an Service Quotation (SQ) 4000000184.

SQ has a two main items.

• 10) Execution item  - this item generates maintenance order, where a costs are calculated.
  • 13) spare part
  • 16) work hours
• 20) Expanse item 

SQ 4000000184:

10) execution item has reference to maintenance order  4000803

The next step, after the customer accepted the SQ,  the system generate follow-up document - Service order

Until now everything is ok.

But when we want a requote SQ(4000000184),  system creates a new SQ (4000000185), but wihout reference to maintenace order. So subitems are missing.

SQ 4000000185

Execetion order item - item. no. 10 doesn't have any reference to maintenance order.

Is this a normal state?  Or do you have any workaround for that? Because price details doesn't work properly without subitems. The New SQ (4000000185) should have a reference to maintenance order 4000803.

Tested on S/4HANA 2023 FPS01.

Thanks you for your help.

Vojta

 

[Abhishek_Ramesh]

Hello Vojta,

Thanks for your question. I am able to follow exactly your description of the process. Yes this is the expected behavior and it is working correctly as designed.

1. The subitems are never taken over to any follow-up document. It is not taken over into service order, it is not taken over into follow-up / copied quote and it is not taken to requote.

2. The maintenance order linkage is already transferred to service order. This linkage is not carried over into requote.

The perception is that these are purely representing cost line items and helping to evaluate the planned cost and margins. Other than this, these lines have no meaning, no lifecycle of their own. Hence they are not relevant in any follow-up document.

Please could you elaborate your purpose in more detail ? Why do you think the maintenance order and these subitems should be carried over in requote ? Please note that price items can still be added without any issues.

Thanks and Kind Regards,

Abhishek

[PatrickFüllemann]

Hi Abhishek,