Reset MFA/2FA: Unable to access Cloud Portal for SAP Commerce Cloud

[SAPSupport]

Hello SAP,

One of my teammates is unable to login into Cloud Portal due to continuous error during MFA. Could you please help to reset the authentication process for its account?

Thanks in advance!

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[CarinaZhao]

Hello,

If your Multifactor Authentication (MFA) has been blocked and requires a reset, please contact your account administrator in SAP Business Network. You can follow the instructions provided in KBA 0003517385 - How do I reset Multifactor Authentication (MFA)?

For additional details, please refer to KBA 0003184595 - How can I unlock/regain access/log in to my account after being locked out due to MFA? 

Best regards,
Carina
SAP Support