Require work flag is not visible in Service Ticket

[abdul_rasheed4]

Hello There,

I have created a Z document type for Ticket and I did not check the Requires Work check box in the configuration, which i believe is used to to preset the ticket as Work ticket(I have checked it with both selecting and unselecting this option )? When I now use this document type to create a Ticket I do not see the Require Work Flag under Additional Information Assignment block.

What could be the reason that I do not see the "Require work " flag in Ticket facet.

Also Ticket and Work Ticket are being created at the same time.

Thanks in Advance.

AR.

[former_member355484]

Hi Ruchika,

Please check if the ''Requires Work'' flag is set for the coresponding Ticket Type. Please follow these steps:

1. Go to the Business Configuration work center.
2. On the Overview, search for the Tickets for Customer Support activity.
3. Open it and click on Maintain Document Types.
4. Check/Uncheck the box Requires Work for Ticket Type XYZ.
5. Save and Close.

Hope this helps.

Regards,

Paula