on 2023 Feb 08 8:51 AM
Hello,
I'm trying to establish a connection between Emarsys and CDP. The standard connector (source) is not applicable, since it only replicates customers from CDP to emarsys but not the other way around.
Therefore, I created a new connection in connection studio and also a new get-event for customer replication from emarsys to CDP. After manual ingest, I see the following error message:
status code:400 response:{"replyCode":2004,"replyText":"Invalid key field id: ","data":""}
Fetching data error - rest service status code:400 response:{"replyCode":2004,"replyText":"Invalid key field id: ","data":""}<br>
This is my configuration:
API connection:
Ressources Tab
Events tab
Application settings
Event basics
Event model
Matching rules
Result
Request clarification before answering.
Hi dennisfoer1993,
To bring out the Contacts from the Emarsys system, you need to use the Emarsys APIs.
Screenshots are blurred so not able to figure out exactly what's the connector configuration!
Hope this was hopeful to close the thread.
Thank you.
Best Regards,
Kunal Bansal, SAP CX Architect
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Hi bansal.kunal,
thanks for your quick answer. You should be able to see the attachments clearly by clicking on it in the attachments section.
I've already checked the API calls in postman. This is fine. I also assigned a processing purpose, I think the error musst be somewhere in the schema...
Best Regards,
Dennis
Hi dennisfoer1993,
That's good news that no error.
Now, we need to understand that you cannot just import the entire contact at once from Emarsys >> CDP. Can you please limit it to 100 contacts for now (step 3 maybe)?
Also, you need to bear in mind the deduplication switch as well. I, unfortunately, don't have a system to check it for you, but I would recommend you apply the Rest APIs concepts, maybe take help from any API expert.
There's something missing for sure and screenshots are not enlarging and still blur for me. Maybe, try to share again.
br,
Kunal
Hi bansal.kunal hope you can see the configuration now on the screenshots. I tried to change to CIAM ID but there is still 0 ingestions. Also tried to limit to 100, but no success.
Hi dennisfoer1993,
Please try below
Also, can you Ingest and share the detailed log from Ingestion log (click on link from log).
Hi bansal.kunal,
thanks a lot for your help again. I think it has to do with the timestamp format. Unfortunately, I can't change the time format here:
When I save my configuration and go back to this page, the timestamp format is set to "ISO" again automatically. This might be a bug...
There is no detailed log from ingestion:
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