Read Receipts for Emails sent from C4C

[chadjem]

Hi all,

One of my business teams has asked if it possible to request a read receipt on emails that are sent from within the Service Ticket email interactions.

In some cases (e.g.sending an invoice) the business would like to have visability through a read receipt.

Thanks

[former_member355484]

Hello Chad,

As of now the functionality is not yet available. This has been submitted as new requirement on our Customer Influence Site -

https://influence.sap.com/sap/ino/#/idea/210412/?section=sectionDetails .

Her you can vote on the idea and check the progress/status.

Regards,

Paula