Lead Creation

[Former Member]

Hi experts,

I am working on Campaign management through emails and got stuck at couple of questions.

1) how does a Lead gets created when a customer partcipates the websurvey through the survey link sent to his email id in the campaign management?

Assuming that the customer responded to the survey link hence can you please list the steps in the lead creation process through web survey link.

Thanks in advance

Andy

[Former Member]

ok

[Former Member]

Hi Andy,

You will have to use Campaign Automation to achieve your requirement using correct workflow and Conditions, please refer below help link for more details http://help.sap.com/saphelp_crm70/helpdata/en/ee/4713c9619d4694be08aedb6af00768/frameset.htm

In marketing forum you will get more details for Campaign Automation.

Regards,

Dipesh.

[Former Member]

Hi Andy,

please go through the building block lean campaign management and lead management in help.sap.com

thanks