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Item 100: No item category could be determined

S00246706491
Explorer
0 Kudos
498

Hi Team,

I am trying to create service Contract using Manage Service Contracts tile in Public Cloud however it gives me the error for Item Category Determination. However, on checking the CBC Item category Determination cannot be found can you please advice for the same on how this can be resolved.

Thanks

Accepted Solutions (0)

Answers (1)

Answers (1)

varunvenkat
Product and Topic Expert
Product and Topic Expert

Hi bande,

the reason is that for Service Contracts, you can only use products that have the item category groups "Service Product" (SRVP) or "Service Contract Product" (SCNP). Only these item category groups have a valid item categroy determination for the usage of products in Service Contracts (item categories SCN1, SCN2 and SCN3). Try using SRV_CONTRACT or SRV_01 as a product and a valid item category will be found.

In general, for LoB Service, there is no SSCUI available in CBC to manipulate the item category determination, this is only available for LoB Sales.

Let me know if this helps you! For more details about item category in general, feel free to check out my blog about this topic.

Best regards