Invoice/billing document not appearing on document flow of contract

[siowfong_chen]

Hi! We have one contract which we found billing document not appearing on the document flow and is showing as not invoiced on the billing screen even though the billing document is already fully invoiced and we can see it in both CRM and ECC and with reference to the contract.

Upon checking the BDOC (for type beabilldoccrmb), I found an entry for this billing document with status 'Received (intermediate state)'. It is in Yellow. When I click to show the error message, it says 'No receivers or error segments for BDoc message xxxx'. So, I have no clue as to what is wrong. I tried re-processing the BDoc but it hangs and nothing seemed to happen.

Does anyone know how the status of the billing document can be updated in the contract? Can anything be done on the BDoc side to update it?

Appreciate any help on that.

Regards

SF

[siowfong_chen]

To report issue to SAP.

[Former Member]

Hi SF,

Did the issue get resolved? I'm facing a similar issue now. Could you please help?

Many thanks,

Vinay.

[Former Member]

Hi SF,

Most of the times document flow will not be updated in CRM, if any inbound queues are not processed completely in CRM. This issue happens, when billing document is created in ECC and at that time if some one is in change mode of the order, inbound queue fails with status SYSFAIL.

Please look into the inbound queues in CRM, release if any queues are failed.

Regards,

Bhanu

[siowfong_chen]

I have also checked queues, not errors in there.

[Former Member]

1) Pls check if the accounting document is created in R/3.

2) By seeing your message i feel that BDOC has not started processing to send the data to accounting. Also check if the flow context for this is active or not.

[siowfong_chen]

Accounting entries are there and the financial document shows the contract document number. The only thing that is missing is the document link in CRM showing that the item is fully billed.

[Former Member]

Pls check the incoming bdoc for this biiling document. The BDOC type for the incming is BEABILLSTACRMB.Pls check the status of it.

[siowfong_chen]

That's exactly what I checked - see my original posts:

Upon checking the BDOC (for type beabilldoccrmb), I found an entry for this billing document with status 'Received (intermediate state)'. It is in Yellow. When I click to show the error message, it says 'No receivers or error segments for BDoc message xxxx'. So, I have no clue as to what is wrong. I tried re-processing the BDoc but it hangs and nothing seemed to happen.

Regards

SF

[Former Member]

The bdoc type beabilldoccrmb is outbound one. Pls check for BEABILLSTACRMB bdoc type which is inbound one,

[siowfong_chen]

Hi! Just checked. No BDocs for BEABILLSTACRMB.

[Former Member]

Since you have already accounting doc created .Since you do not have inbound bdoc , i suspect that your inbound queue might have been failed.

[siowfong_chen]

But I checked both inbound and outbound queues and there was nothing there to suggest an error. That's the puzzling thing. So, I guess the question is how do I build the document flow link?

[Former Member]

I think it is better to raise OSS note.

[former_member785626]

Hi S F，

Did the issue get resolved? I'm facing a similar issue now. Could you please help?

Many thanks,

Ella Chen.

[Former Member]

Pls check if there is any dump in ST22 for this BDOC. If yes fix the issue and reprocess the BDOC.

[siowfong_chen]

Hi! There is no dump in ST22.