Dear Experts,
is there a possibility to route Incidents in C4C?
Example:
End-User A creates and Incident in C4C. This Incidents goes to Admin-User A. End-User B creates an Incident in C4C and it goes automatically to Admin-User B. My use case is, that based on the End-Users location there should be determined a different Support User (local admin).
I appreciate any help!
Thank you!
BR,
Paul
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