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In C4C its appearing ready and available on CP even though C4C had timed out after 1 hour.

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375

Hi Experts,

"Most of the time my CP will log me out after 1 hour of inactivity but sometimes I still appear ready/available but I'm not really". Please see attached image. Can i know what could be the reason for this?

Accepted Solutions (1)

Accepted Solutions (1)

Juliuspereira
Active Contributor
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Hello Harshita,

From the little that you mentioned I'm guessing that you a widget based telephony integration with C4C and that the Ready toggle button and available checkbox etc are custom developed by your CTI vendor. You might want to check with the CTI vendor on this as they would have coded for the timeout.

If my understanding is incorrect, can you explain in more details while providing some background information on the solution that you have in place etc.

Julius

Answers (1)

Answers (1)

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Thanks a lot Julius, I will check with CTI vendor and let you know on this