How to fix errors in SAP Customer Checkout manager

[guillermo_ocampo2]

Hello

We are reviewing the LOG errors in manager but it says things about operations of database. how can you fix this kind of problems, is there any guide to follow.

Thanks

Guillermo

[bikash_bansal · Accepted solution]

Hi Guillermo,

There is no generic answer. Some logs entry are valid entry (like duplicate receipt error message) while others can be potential bug.
I assume you are talking about the below exception for which you also created a BCP ticket for our component.
"The DELETE statement conflicted with the SAME TABLE REFERENCE constraint "SLSTMRFRNCSLSTMBJCTKEY". The conflict occurred in database".

This was actually a BUG and this is already fixed. The SAP Customer Checkout manager existing in SMP already have the fix included.
Kindly update your SAP Customer Checkout manager to get rid of this exception.

Hope it helps.

If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Regards,
Bikash Bansal
Product Owner - SAP Customer Checkout

[rosscawood · Accepted solution]

HI bikash.bansal

Any idea on the below error when trying to Export GIft Card to PDF?

2021-11-03 15:48:17,504 [http-nio-8180-exec-5] ERROR com.sap.scco.ap.pos.util.ModelConverter - WrongConfiguration: AdressEntity is not set in the current CashDeskEntity

2021-11-03 15:48:21,205 [http-nio-8180-exec-5] ERROR com.sap.scco.cs.webapp.DefaultExceptionMapper - Exception occured:

java.lang.OutOfMemoryError: Java heap space

[anderson_schmitt · Accepted solution]

Hi Ross,

About the java.lang.OutOfMemoryError: Java heap space issue, increase the java memory of the Apache Tomcat. See KBA #2645464

Regards,

Anderson

[bikash_bansal · Accepted solution]

rosscawood

For the issue 2021-11-03 15:48:17,504 [http-nio-8180-exec-5] ERROR com.sap.scco.ap.pos.util.ModelConverter - WrongConfiguration: AdressEntity is not set in the current CashDeskEntity

You can report a BCP ticket using our support process and our support team will analyse and help you.