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How to delete an email address from contact in SAP Marketing Cloud

flogu
Explorer
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713

Hello, we are trying to delete E-mail-addresses from a contact in SAP Marketing Cloud. Over the last months/years this contact has being registered with several E-Mail-addresses but today only one is valid - therefore we are trying to delete the other email-addresses from this contact. Does someone know how to do that? 🙂 Thanks in advance and regards, Florian

Accepted Solutions (0)

Answers (3)

Answers (3)

Danny_Huijbers
Newcomer
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Hi Florian

 

You can also use the application jobs "Contacts: Flag Contact IDs for Deletion" and "Contacts: Delete Flagged Contact IDs". To check which origin ID you should select, you can go to "Inspect contact", here you find the respective origin of the E-mail address. In this way all interaction data remains at the contact. 

 

Regards,

Danny

flogu
Explorer
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Hi Saravana, thanks for your answer - does it mean that interaction data or the history is going to be deleted as well? Or is it only the email address that is being deleted?

former_member599277
Contributor
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Hi Florian,

Deleting the additional ID's should not remove the Interaction data or the history ,It only removes the Additional Ids.

Regards
Saravana.

former_member599277
Contributor
0 Kudos

Hi Florian,

You can dry deleting the Email using the Function Import Delete All Additional ID's and then import the only the required additional ids again

Function Imports - SAP Help Portal

ContactOriginDeleteAdditionalIDs

Deletes all additional IDs from one origin except for IDs that come from the origin data.

Regards,
Saravana.

flogu
Explorer
0 Kudos

Hi Saravana, thanks for your answer - does it mean that interaction data or the history is going to be deleted as well? Or is it only the email address that is being deleted?