How to create a maintenance plan for ticket creation on a quarterly basis for next quarter?

[fheising]

Hello Experts!

We have a requirement to create a maintenance plan, which should create tickets in advanced on a quarterly basis for the next quarter.

For example:

We have 3 registered products which are getting maintenance on a yearly basis. For example in Q1 2024 the following 3 Registered Products have the following ‘maintenance dates’:

RP 1: 15.01.2024

RP 2: 08.02.2024

RP 3: 20.03.2024

Instead of creating tickets based on the actual maintenance dates of each product, we thought of the following scenario.

One month before Q1 2024, the maintenance plan should check before each quarter which maintenance dates are within the next quarter and then create tickets with the same time span (01.01. – 31.03.). In our example it should create the following (same) 3 tickets:

RP 1: Earliest Start date 01.01.2024

Latest End date 31.03.2024

RP 2: Earliest Start date 01.01.2024

Latest End date 31.03.2024

RP 3: Earliest Start date 01.01.2024

Latest End date 31.03.2024

Is this possible with standard functionality of maintenance plans in SAP C4C?

[clovismuller]

Hello

Perhaps the system's default Maintenance Plans feature can help you. Produce more information at the links below.

Microlearning: https://microlearning.opensap.com/media/Configuring+a+Maintenance+Plan+-+SAP+Service+Cloud/1_yz08k03...

Help Portal: https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/5f35ee8b31e44f2786d7c2696defa2f6/fa874b8b8343456187...

Clóvis Müller