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How can a service be activated to receive interactions from SMS campaigns?

elio
Explorer
0 Kudos
178

hi experts

I am activating the communication agreements for SMS with a provider that is not Sinch or Amazon.

The is required to receive certain interactions back, but I see that there is no input service in the communication agreement.

Missing any other communication agreement?

Can't receive interactions with SMS campaigns?

BR

Elio C.

Accepted Solutions (0)

Answers (1)

Answers (1)

isathore
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Elio,

SAP Marketing Cloud only provides a native integration with Sinch for SMS. If you are using another provide, you must use our generic interface and implement the service. Refer to our online documentation Setting Up a Generic Email and Text Message Interface | SAP Help Portal.

Best Regards, Isabelle