HMC Logging out while opening some products in HMC.

[former_member632735]

I logged into HMC and when i search some specific products and trying to open those products, it is showing loading button sometime and logging out HMC automatically without opening that product. This is happening only for some specific products, not all products. Can someone please provide inputs on how to resolve this issue ?

[geffchang]

Have you checked the log files if there are any error messages?

[VinayKumarS]

which version of hybris you are using. As Geff mentioned can u please check the logs and network call details also

[former_member632735]

Nothing is showing in logs. It is opening for some products and it is logging out only for some specific products.

[former_member632735]

Nothing is there in logs

[geffchang]

Have you tried clearing the browser cache, or trying Private / Incognito mode of the browser?

[former_member632735]

Yes but no luck

[Marko_salonen]

Can you check console logs in your browser if there are some 400 or 403 responses? i recommend using backoffice in the future it you have 6.5 installed. Much better and user friendly 🙂