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Hardware Change

elena_vavitsa
Product and Topic Expert
Product and Topic Expert
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255

Hello,

as our customers sometime change the hardware, is it any way to fix the generated hardware key?

To the best of my knowledge.

Thanks.

Accepted Solutions (0)

Answers (1)

Answers (1)

bikash_bansal
Product and Topic Expert
Product and Topic Expert
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Hello,

As hardware’s change, the generated hardware key will change as well. If the hardware key of your PoS changes, this is not really a problem. In SAP Customer Checkout manager, for the PoS ID you can maintain your new hardware key (it is manually editable) and it will just continue to work normally.
If the hardware key of your SAP Customer Checkout manager changes, your license file will become invalid. For that you need to create a new license file using the license management tool of SAP.
For restrictions on multiple license generation and policies around that you need to verify our license agreements or contact license management team using tickets.

Hope it helps.

If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Best Regards,
Bikash Bansal
Product Owner – SAP Customer Checkout