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Emarsys Registrations Counting incorrectly?

keysapsw
Explorer
0 Kudos
253

Hi,

I have just accessed to a Emarsys Account and testing the Account settings and API connectivity, etc. When imported the first Contact into the system and launch the Contact Analytics - Registration report. Found some inconsistent on the Report.

Total Registration Count is showing 2. But I have ever created 1 Contact only. When I click Per Contact Source = Imported, there is 1 record displayed on the date I performed the import. When I click show contacts, there was 1 contact. After a few minutes, I clicked on the Overview tab and "Refresh", Total registration count is still showing 2. but when I click Per Contact Source = Imported one more time, there was 0 record displayed on the date I performed the import. Then I go to the Contact list, I could still see the 1 contact imported. Why the registration statistics are not consistent?

Accepted Solutions (0)

Answers (3)

Answers (3)

KunalBansal
Active Contributor
0 Kudos

Hello keysapsw,

Please submit an SAP Incident under component CEC-EMA.

I hope this information was helpful in closing this thread.

Thanks and Regards,

Kunal Bansal, SAP CX Architect

keysapsw
Explorer
0 Kudos

Yes, I have checked the system using create segment based on all contacts and there is only 1 record returned. The statistic may show even deleted contacts? If so, then the detail count on the list below shall syn with the total count? Sure, can open a ticket to troubleshoot.

juanescab
Explorer
0 Kudos

Hi keysapsw,

Did you tried creating a segment based on all your contacts and click on Display contacts to see if it is possible to identify that 2nd contact?

I think, it could be a bug or something that you could validate to be sure through a SAP Launchpad/SAP for me support ticket.

Best,

Juan Cabrera