on 2022 Feb 01 3:20 PM
Hi all,
is it possible to download the original msg-file for an e-mail from SAP C4C / Sales Cloud?
Thanks.
Best regards,
Deborah
Request clarification before answering.
Hello Deborah,
1.Go to Library work center ->Attachment view -> All Attachment ->Advance filter
2.Filter with Ticket as Object and it's ID, click on Go button.
=>From the list of attachment available for the ticket, select an attachment and click on the Download' button.
Do set the post as answered, if helps.
Best Regards,
Ankush Pashine
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