diagnosis inhouse repair

[Former Member]

Hi,

In In-house repair iam not able to create action "Diagnosis".

Iam getting the error " action cannot be performed for this item".

Iam able to perform "return request" and "delivery "actions"

I have checked the copy control of all item categories. everything is perfect.

is anyother thing i have to do.

thanks,

[Former Member]

Hi Ramaroa,

Please check the Item category determination settings.

It is all because your item category is not getting determined.

Best Regards,

Pratik Patel

<b>

Reward with Points!</b>

[Former Member]

Problem was not with the item category determination.

The Action profile condition for the Diagnosis action expect the CRM system to have the product SRV_DIAGNOSIS. You can either create the service product or use an existing one in which case you have to change the action profile condition parameters.

[Former Member]

Have you managed to make it work?

I'm getting different warning and no subitem is created for the diagnostic item. Warning message is "No corresponding product found".

Any idea why?