Day end report print result

[Tharindu]

Dear Experts ,

Hope all is fine and going well as usual …!

In an environment with SCC 2.0 FP12 PL12 and have Both USD and LKR as currencies but the default is USD (In backend SAP Business One 10 version default currency is LKR) .

We did like this ,

After doing a cash in put 3 sales transactions with out giving any discounts and did the day end process for a testing purpose .

And here attached the day-end printed report as well.

Kindly note in this printout there is a discount showed but don't know where it comes from . And also it's only showing LKR currency details no USD currency details.

So really grateful if anyone can advise on this .

Best Regards,

Tharindu Wijesinghe .

[gunther_sandtner2]

Dear tharindu,

I hope you're doing well, too!

Is it possible you have manually changed the unit price of a sales item (after tapping into the price field)? Such update would be recorded under "No reason / price changed".

Edit:

I realized you had a second doubt about only one currency shown under "Details for currency". Could the answer be that you have a virtual Windows printout that ends at the height of an A4 page? I would assume on an actual printout you would receive "Details for currency" for each currency in the day-end closing. That at least is the standard system behaviour which I just confirmed.

Kind regards,

Gunther

[Tharindu]

Dear Gunther ,

Your advice is appreciated . For your kind reference . Previously we check these scenarios in multi currency situation (Sap business one currency is LKR and the Customer checkout currency is USD) Now what I did was make the SCC currency also LKR ( Both having same currency now) So I did the same test by individual item sale and do yearend each time . The result I got was for three items (S00010,S00011 and G0003) discount was note calculated but Item no. D00001 (Something happened and when item selected 0 amount displaying after changing the currency) It show all other zero in the day-end report but shows LKR 69.75 discount column .

d00001-zero-2022-10-05-114719.png

d00001-zero-2022-10-05-114719-2.png

It may having a connection with multi currency as well ( Just guessing ) . Anyway will try some more and if if the same result came will post the incident as advised . Your support is really helpful for us .

Many Thanks and Best Regards,

Tharindu Wijesinghe .

[gunther_sandtner2]

Dear tharindu,

OK if the issue still remains kindly open a support incident. We can then have a deeper look.

Best regards,

Gunther

[Tharindu]

Dear Gunther ,

For your kind reference, Last successful discount synchronization in CCO was yesterday and today also manually done full discount synchronization with in the system . It was also succeeded with out any issue .

Best Regards,

Tharindu Wijesinghe.

[gunther_sandtner2]

Dear tharindu,

When was the last successful discount synchronization in CCO? Could you run a complete discount synchronization and check if it runs successful?

Kind regards,

Gunther

[Tharindu]

Dear Gunther ,

Thanks for your continues support .

I checked as advised and please find attached screen shots below for your kind reference .

d00001-day-end-2022-10-03-152934.png

d00003-day-end-2022-10-03-154712.png

s00010-day-end-2022-10-03-153900.png

s00011-day-end-2022-10-03-153517.png

ar-invoice-with-same-4-items-2022-10-03-155128.png

All other except S00011 were shown same amount of discount in particular day-end print . And In Sap AR invoice the discount is zero .

What might be the reason for the same .

Thanks and Best Regards,

Tharindu Wijesinghe.

[gunther_sandtner2]

Dear tharindu,

In order to further narrow down the troubleshooting please create 4 separate receipts, followed by an immediate day-end closing for each receipt:

Receipt 1 with article ID D00001 + day-end closing

Receipt 2 with article ID S00011 + day-end closing

Receipt 3 with article ID S00010 + day-end closing

Receipt 4 with article ID G00003 + day-end closing

Then check each day-end closing. Which item(s) trigger this discount to be populated?

Furthermore, you can create a manual A/R invoice in B1 with the same price list used in CCO and the same 4 items as above. Do the items have the same price as in the CCO receipt? I think in B1 you can see by the color of the lines if any discounts got applied.

Please attach screenshots again with your findings. These are very helpful.

Best regards,

Gunther

[Tharindu]

Dear Gunther ,

Kindly tell Is there any any other way around we can check this discount showing matter with in day end print .

Best Regards,

Tharindu Wijesinghe.

[Tharindu]

Dear Gunther ,

Thanks for the continues support on this .

Your comment on the USD currency detail not showing matter been sorted out after the print attribute changed . But soon after I checked with customer checkout restart but it wasn't enough . After restart the whole computer that issue was sorted . Thanks again for your advise on that matter . Will try this virtual print as well accordingly .

But regarding the discount showing matter I checked the the sap business one as well but there is no period or volume discount been applied for these particular items . That seems to be a another matter I guess . Your valuable comments are really appreciated .

Thanks and Best Regards,

Tharindu Wijesinghe.

[gunther_sandtner2]

Dear tharindu,

Please check if any of the 4 items in the receipt has a Period and Volume applied in the B1 backend system. This would be a 2nd scenario (besides the manual price change) that would show under "No reason / price changed".

As a workaround for the printout I suggest to use the JPOS print template CashDeskClosingPrintTemplateJPOS. You can use the virtual print simulator from KBA 2684554.

Kind regards,

Gunther

[Tharindu]

Dear Gunther ,

As advised I have done the same and kindly find the result came below ,

But Still that discount is displaying . Couldn't understand how this is happening ...

Regarding the print attribute ,

Did the changes and tried but still above result coming and still without USD currency details . So could you please tell Is there any other workaround that I can try and see .

Thanks and Best Regards,

Tharindu Wijesinghe

[gunther_sandtner2]

Dear tharindu,

Could you enter the same items from the previous day-end closing again in one receipt without changing the prices and then perform a new day-end closing? Is the discount shown again?

In order to print / display the entire PDF:

1. Go to C:\SapCustomerCheckout\cco\print_templates
2. Edit PrintAttributes80mm.xsl
3. Change this line <xsl:attribute name="page-height">200cm</xsl:attribute> to <xsl:attribute name="page-height">29.7cm</xsl:attribute>
4. Save your changes
5. Restart CCO

This should solve it.

Best regards,

Gunther

[Tharindu]

Dear Gunther ,

Thanks for the quick respond . As you mentioned I did not changed the unit price of sales items with in those three sales which involving this . Therefore it could be another issue right .

And regarding the currency detail not showing matter . Here Gunther I did not get an print out from a printer but it had been saved as a pdf file . This is the saved files looked like . So will it matter for save as pdf as well or will it be another reason for this . Please advice .

Best Regards,

Tharindu Wijesinghe