Custom field in Service Request not getting updated back to SAP Data Base

[Former Member]

Hi All,

   I am new to CRM and have done couple of enhancements. Now I am struck up with one of the Web UI enhancement. Using AET our functional consultant has created a check-box field in Service Request screen. The ZZ* field is there in the CRMD_SERVICE_H table as well.

   Now this new field is found in the Component -> SRQM_INCIDENT_H, View ->IncidentHeaderEF under the context node BTADMINH. The new field is found as EXT.ZZ* field. I have implemented Setter & Getter methods as well.

   The requirement is that this field should be Checked (its a check-box) by default based on some condition which I implemented in GET_ZZ* method which is working fine. But the value ('X') is not getting replicated back to the table when the Service Request is saved from WebUI.

    When I checked the SET_ZZ* method, its the same standard code as below. When I debug it, its getting the exception cx_crm_cic_parameter_error at the statement "dref = current->get_property( 'ZZFLD000006' ). "#EC NOTEXT" and since the dref is not bound, exiting out of the method.

    Before the methods are implemented, the value used to be updated back to SAP Data base. I checked on different posts in sdn but not sure how to fix it.

Any help on this is very much appreciated.

Thanks & Regards,

Raja Sekhar K

method SET_ZZFLD000006.
     DATA:
       current TYPE REF TO if_bol_bo_property_access,
       dref    TYPE REF TO data,
       copy    TYPE REF TO data.

     FIELD-SYMBOLS:
       <nval> TYPE ANY,
       <oval> TYPE ANY.

*   get current entity
     if iterator is bound.
       current = iterator->get_current( ).
     else.
       current = collection_wrapper->get_current( ).
     endif.

*   get old value and dataref to appropriate type

   TRY.

     TRY.
         dref = current->get_property( 'ZZFLD000006' ). "#EC NOTEXT
       CATCH cx_crm_cic_parameter_error.
     ENDTRY.

     CATCH cx_sy_ref_is_initial cx_sy_move_cast_error
           cx_crm_genil_model_error.
       RETURN.
   ENDTRY.


*   assure that attribue exists
     CHECK dref IS BOUND.

*   set <oval> to old value
     ASSIGN dref->* TO <oval>.
*   create a copy for new value
     CREATE DATA copy LIKE <oval>.
*   set <nval> to new value
     ASSIGN copy->* TO <nval>.

*   fill new value using the right conversion
     TRY.
*        TRY.
         CALL METHOD if_bsp_model_util~convert_from_string
           EXPORTING
             data_ref       = copy
             value          = value
             attribute_path = attribute_path.
*        CATCH cx_bsp_conv_illegal_ref.
*          FIELD-SYMBOLS: <l_data> type DATA.
*          assign copy->* to <l_data>.
*         please implement here some BO specific handler coding
*         conversion of currency/quantity field failed caused by missing
*         unit relation
*         Coding sample:
*         provide currency for currency fields or decimals for quantity (select from T006).
*          cl_bsp_utility=>instantiate_simple_data(
*                             value = value
*                             reference = c_currency
*                             num_decimals = decimals
*                             use_bsp_exceptions = abap_true
*                             data = <l_data> ).
*      ENDTRY.
       CATCH cx_sy_conversion_error.
         RAISE EXCEPTION TYPE cx_bsp_conv_failed
           EXPORTING
             name = 'ZZFLD000006'."#EC NOTEXT
     ENDTRY.

*   only set new value if value has changed
     IF <nval> <> <oval>.
       current->set_property(
                       iv_attr_name = 'ZZFLD000006' "#EC NOTEXT
                       iv_value     = <nval> ).
     ENDIF.
endmethod.

[Jayaram]

Hi ,facing the same issue, did you find a solution for this?

[former_member210661]

Hi Raja Sekhar,

Do one thing in your get_zz* method get the aet field info based on relation because this is not bound into the btadminh relation so you have to find out the correct relation in which the field is available at runtime..

ex:

get_zz* method.

IF iterator IS BOUND.

     current = iterator->get_current( ).

   ELSE.

     current = collection_wrapper->get_current( ).

   ENDIF.

   lr_btadminh ?= current.

   IF lr_btadminh IS BOUND.

*    Get BTServiceh

     lr_btservice ?=  lr_btadminh->get_related_entity( iv_relation_name = 'BTHeaderServiceExt' ).

     CHECK lr_btservice IS BOUND.

     TRY.

         dref =  lr_btservice->get_property( 'ZZAFLD00000T' ). "#EC NOTEXT

       CATCH cx_sy_ref_is_initial.

         RETURN.

     ENDTRY.

   ENDIF.

same as in your set_zz* method..

try this and let me know..

Thanks & Regards,

Srinivas.

[former_member190736]

Hi,

I have the same problem, did you get the solution for this?

tks.

Carlos