crm material needed

[Former Member]

Dear gurus ,

i'm new to sap.i want to learn sap crm.my qualification is mba mktg. could u plz guide me in the following...

i've 3 yrs exp of call center,

what are the various topics/aspects i have to cover....

1.where to start sap crm preparation( which topic)

2.how to proceed( preperation flow-topic wise)

3.can any one send me the crm material like 100,800....etc..

[Former Member · Accepted solution]

Hi,

Ideally you will have to go through proper SAP Course to make your life smooth. Then go for certification. the documents like CR100, CR800 that you are asking are copyright material that you can only get if you do SAP Course with SAP or probably Siemens.

Regards,

Deepak

[Former Member]

hi

Welcome to the CRM stream

Having a qualified and experienced Marketing Management professional you might be having expertise in entire sales cycle

On the basis of your experience, you try to go through the overview of CRM (CR010) where it gives entire topics briefing

Try to apply your functional experience skills in to the topics like CRM sales, marketing etc

Initially you can start with this, later you extend to other topics.

revert back for further clarification if any

regards

Venu