Creating Service Order Template Error :"No item category could be determined"

[Former Member]

Hello,

i m creating a Service Order Template with the Configuration Guide C3S during the creation of Service Order Management.

I now get two errors: "No item category could be determined" and "Conversion factors are invalid" . My guess is, that it has to do something with the product for this Service Order Template. In the assignmentblock items i cant choose an item category for this product. (There should be a category)

Has anyone an idea to solve this?

best regards

Tim Christian Peters

[Former Member · Accepted solution]

Hi Tim ,

The error might be because of the item category and the item category determination maintained in SPRO setting for the transaction type not defined properly .

Can you please check the item category determination , which all item category are maintained for the transaction type define for Service order template .

Check for the path in SPRO :

Customer Relationship Management->Transactions->Basic settings -> Define Item Category Determination

This will help you in identifying the issue .

Regards

Shweta

[Former Member · Accepted solution]

Hi Shweta,

thanks for you fast help. I checked everything and there had been 2 entries missing. I could solve this through adding these entries from C3H.

Best regards

Tim