Complaint Page View

[Former Member]

Hi experts,

I'm working on SAP CRM 2007: I've just configured an Interaction Center Web Client on a new system.

When I create a complaint I can't display the page I would like to see.

In particular the page I'm trying to display is available on our system. I thought it could be a "logical links" trouble: I made all the checks but the problem still persists.

What determines which workarea appears when I use a work center? I mean, what should I do in order to associate a workcenter to a specific view?

Thanks& regards

Stefano

[former_member187490 · Accepted solution]

Hello Stefano,

Please check your Navigation Bar profile assigned to your business role. In particular check that you have correctly maintained the generic outbound plug (OP) mappings with a valid object type and object action pair (e.g., BT120_CPL:Create) and target ID/logical link.

Warm regards,

John

[Former Member · Accepted solution]

Thanks!

It works...

Thank you very much.

Stefano

[Former Member]

Hi Stefano

Best Practice Guide C04 is very useful in this regard, it gives some very clear instructions on the settings required for Work Centers, etc.

I suspect however you may be using a IC Webclient Role.

Rather just try logging with a role assigned type of SERVICEPRO.

There is a significant jump in functionality from CRM 5.0 to CRM 2007. The Webclient can now serve multiple functions.

Good Luck

Regards

Arden