Change documents for SERVICE_OS (status reason)

[vincent8]

We use the SERVICE_OS segment to maintain status reasons. They are defined in the SPRO customizing for "Define Code Groups and Codes for Catalogs" and linked to a specific user status through the subject profile.

I want to activate Change Documents (Change History, table CDHDR/CDPOS) for SERVICE_OS segment of my One Order document (Service Request).

Table CRMA_SERVICE_OS is active in SCDO (object CRM_ORDER).

I tried going to SM30 view CRMV_OBJECTS and set the change document relation as such:

But it dumps (program LCRM_ORDER_TOOLSF07, line 56) when saving because the maintained structure (CRMT_SERVICE_OS_DB_WRK) doesn't exist.

Any help is greatly appreciated on how to reflect the status reason in the Change History.

[FabianJoiris]

Hello Vincent,

If you want to activate the change history for Service Requests in the Web UI for the SERVICE_OS object, just go to SPRO and search for customizing entry "Define Change History for Processing Log" (in 'Transactions > Settings for Service Requests > Settings for Processing Log') and maintain the following entry.

(I just checked in view CRMV_OBJECTS in my system and field 'Change Doc Rel' is also set to 'Not relevant')

Kind Regards,

Fabian

[vincent8]

Hello Fabian,

Thank you for your answer.

I have maintained it as in your screenshot and I have also maintained the transaction type for "Change Fields" in IMG activity "Assign Log Types to Transaction Types", but it still does not appear in the Change History.

Best regards

[FabianJoiris]

Hello Vincent,

In the Web UI you have to use the assignment block "Processing Log" (Component SRQM_PROC_LOG), not the "Change History" one.

Kind Regards,

Fabian

[vincent8]

Thank you Fabian, I will try that and report back

I would have liked to have it in the same Change History AB though