Cannot Install Crystal reports 2016 on Windows 11

[BritinCan]

Sorry if this is not the right place but would appreciate any advice on this, thanks.

I can`t install Crystal Reports 2016 on my Windows 11 laptop. I have tried it on a Windows 8.1 desktop it is fine.
This is what I`ve done to try and get it working:
1. Set to full access the folder C:\Program Files (x86)\SAP BusinessObjects and install folder c:\BOE
2. Renamed C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to setup.engine (this ensures that the install fails later than before with a Failed to update cache for execution error. If I don`t do this I get a Failed to update setup engine executables error).
3. Run as Admin
4. Rename the "C:\Program Files (x86)\SAP BusinessObjects\setup.exe" to "setup.exe.old"
5. Emptied User Temp folder

Log files:
ErrosandWarnings.log: Error: Could not move temp dest folder to dest folder.
setupengine.log - same error

If I don`t carry out step 2. above then
ErrosandWarnings.log: Can`t rename: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine
setupengine.log - same error

There is a webpage explaining the Failed to update cache for execution error:
https://userapps.support.sap.com/sap/support/knowledge/en/1781641
but I get 401 Not Authorized (when logged in) if I click on Read more...

[william_vonzangenberg]

Given the steps you've taken, here are some additional suggestions to help resolve the installation issue:

# Potential Solutions:

1. *Compatibility Mode*: Right-click the setup.exe file, select Properties, and under the Compatibility tab, check "Run this program in compatibility mode for" and select Windows 8 or Windows 7.
2. *Disable Windows Defender*: Temporarily disable Windows Defender to ensure it's not interfering with the installation.
3. *Install in a different location*: Try installing Crystal Reports 2016 in a different location, such as C:\CR2016, instead of the default Program Files (x86) directory.
4. *Check for conflicting applications*: Ensure that no other applications are running that might be conflicting with the installation, such as other SAP or BusinessObjects applications.
5. *Install the latest Windows updates*: Ensure your Windows 11 laptop is up-to-date with the latest patches and updates.
6. *Try a clean boot*: Perform a clean boot to start Windows with a minimal set of drivers and startup programs.
7. *Check the Event Viewer*: Review the Event Viewer logs for any errors related to the installation.
8. *Contact SAP Support*: Reach out to SAP Support for further assistance, as they may be able to provide more specific guidance or troubleshooting steps.

# Additional Questions:

1. Have you tried installing Crystal Reports 2016 on another Windows 11 machine to rule out any laptop-specific issues?
2. Are there any specific error messages or codes that appear during the installation process?
3. Have you checked the system requirements for Crystal Reports 2016 to ensure your laptop meets the minimum requirements?

By trying these additional steps and providing more information, we can work together to resolve the installation issue.

[BritinCan]

Thank you, I went through your list and tried items 1 to 7 with no luck, I think it's down to the version I'm using (2016 SP7) and I will need to upgrade to CR2020.