C4C Workflows Initial Values

[DAcker]

Hi Community,

how to manage/use initial values of fields in the c4c workflows?

E.g. i want to send notifications per workflow and filter to send a specific message for certain service categories in the Ticket. Therefore i use in the rule / conditions the field service categorie number. What syntax do I have to use to filter for Initial values of that field...?

Thanks & best regards,

Deborah

[former_member231031 · Accepted solution]

Dear Deborah,

You can select 'Compare Operator' in the condition as deem fit ('Equals' or 'Not Equal'), then leave the field blank (as shown in the screen shot).

workflow-intial-values.jpg

Regards,

Kapil