Bounces not retrieved from Amazon SQS

[former_member278381]

Hi All,

We are using Amazon mail provider. We have completed the operations as specified in the following documents.

We can send email and get open information. We couldn't hard bounce / soft bounce information. I get error that is attachment. Could you help me?

Thank you,

https://help.sap.com/docs/SAP_MARKETING_CLOUD/0f9408e4921e4ba3bb4a7a1f75f837a7/8ed8b059dddd413ab9474...

[jayce_wang]

Hi ÖMER,

The error message indicates the SQS queue is not recognized.

Could you please refer to the blog to review the setting in Amazon side?

https://www.sap.com/cxworks/article/2589633964/how_to_set_up_amazon_ses_as_email_service_provider

Please make sure the path of the queue in communication arrangement is exact the same with that in Amazon, and outbound user in communication arrangement has access to the queue.

Best regards,

Jayce

[SahalyaBegum]

Hello Omer,

Kindly make sure to have the SQS Q defined properly. The online help contains some useful links to the Amazon docs:

Setting Up Amazonhttps://help.sap.com/docs/SAP_MARKETING_CLOUD/0f9408e4921e4ba3bb4a7a1f75f837a7/a6329aef80ff456cbca9ada6abb72827.html?version=latest

Settings at Amazon
https://help.sap.com/docs/SAP_MARKETING_CLOUD/0f9408e4921e4ba3bb4a7a1f75f837a7/d93d309843904cdf92ed9...

Once above setting are done schedule a test campaign including email ID according to Amazon help this should return a bounce record:

https://docs.aws.amazon.com/ses/latest/dg/Welcome.html#mailbox-simulator-using

If the issue persists kindly raise an incident.

Best regards,
Sahalya