Backoffice screen gets 500 error screen after login successfully

[sai_hoa_nguyen]

Hi Experts,

Sometime after i login to the backoffice, i got 500 error screen as below. This is intermittent issue, but after it happened, it always appeared until we restart the hybris server.

The error log is very long exception with unmarshalling issue,but i'm not sure why it happened and how to resolve it.

INFO   | jvm 1    | main    | 2022/12/10 17:09:43.894 | WARN  [hybrisHTTP533] [10.71.8.161] [DefaultAbstractCollectorChartHandler] Could not find series values
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | дек 10, 2022 5:09:44 PM org.apache.catalina.core.StandardWrapperValve invoke
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | SEVERE: Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception [Servlet execution threw an exception] with root cause
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | java.lang.StackOverflowError
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.v2.runtime.unmarshaller.SAXConnector.startElement(SAXConnector.java:150)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:244)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:281)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:250)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:281)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:250)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:281)
INFO   | jvm 1    | main    | 2022/12/10 17:09:44.295 | 	at com.sun.xml.bind.unmarshaller.DOMScanner.visit(DOMScanner.java:250)
........

Thanks a lot.

[mansurarisoy]

Please share the version you are using and full stack trace. It looks like there is an infinite loop somewhere in backoffice (maybe in an editor or list view definition)