Avaya CTI integration with C4C

[former_member640082]

Hello Experts!

I am entending to start integration between Avaya and C4C using Widget ( can't install adapter in the agents machines) .

If someone could help me get through it, i Saw the Admin guide steps but in blogs they were talking about bridge adding ?

I am quite confused if someone has already this and could help me to pursue it .

Thank you

Sarah

[nish_murthy]

Hello sarah_seingh,

C4C supports Widget Based CTI integration. The Widgets are provided by third party CTI vendors such as Avaya.

In the Widget based approach, you will have 2 options to choose from

1. Voice Streaming outside embedded widgets

• Using a desk phone
• Using a separate desktop app

2. Voice streaming within embedded widgets

Please refer the video: https://www.youtube.com/watch?v=EG8Pj8isA8s

Help Center Link: Widget Based CTI Integration

Also the following blog https://blogs.sap.com/2018/02/06/sap-hybris-cloud-for-service-cti-integration-options/

Kind Regards,

Nishanth

[former_member640082]

Hello nish_murthyk you for you quick response!

I read the documentation and the Blog but still quite confusing a little, i saw some code fo inbound and outbound where am i exactly suppose to use that? when Avaya will provide me the widget how exactly should put that code for outbound and inbound calls?

I saw this and i dont want to install anything in the agents machines ? so i am not able to configure click to call?

Thank you in advance!

Sarah!

[bipen1985]

Dear Nishanth,

Above links are not accessible i am getting an error. can you please re-share it here.

BRs/

Bipen K Bhat