a month ago
Hi SAP Team,
I hope this message finds you well.
I would like your assistance with understanding the unsubscribe URL for SMS. According to the documentation, it mentions that "The link is provided by Emarsys in the form of a short URL."
Could you please clarify how this link is generated or provide guidance on where I can access it?
Thank you in advance for your support. I look forward to your response.
Request clarification before answering.
The default link URL for SMS Unsubscribe looks like the following example: http://e.ms.to/xxxxxx. You can read more about this at this SAP Emarsys Help document.
The "e.ms.to" link domain is also used for your tracked links in SMS messages. In order to use your own custom link domain for the SMS links, you must also use a BYOV SMS provider as described at SAP Emarsys Help: Inserting customized URLs in SMS campaigns.
Best regards,
SAP Technical Support
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